FAQ

Yes. Our products are sourced in Thailand through trusted Thai retailers and brands. We check every item before dispatch and pack orders carefully for international delivery.

International delivery has a relatively high starting cost, especially in the first weight bands. We aim to keep our product prices affordable and show shipping separately, rather than building delivery costs into each item's price. Some stores offering “free shipping” include part or all of the delivery cost in their product prices.

• For a fair comparison, look at the final total—products plus shipping—for the same items, quantities, and destination.
• Depending on the products and shipping weight band, ordering several items together from Sawasdeal may let you buy more for a similar total budget.
• If your parcel has room within its current weight band, adding suitable items can improve value without increasing the shipping rate.
• Moving into a higher weight band can increase shipping, so always check the final total before payment.

We keep product prices and international shipping separate instead of hiding delivery costs inside heavily marked-up product prices.

Shipping may look high on its own, but the combined total can offer better value—especially when several items are ordered together. You will always see the full amount before payment.

Orders are packed and shipped from Thailand.

• Checkout shipping is currently available to 21 destinations: the United States and 20 European countries.
• See the Active markets list for the countries currently available and their shipping rates.
• Additional destinations are not available at checkout yet.

Product eligibility and available delivery options can vary by destination; check the options shown at checkout before paying.

Yes. The minimum merchandise subtotal is USD 100, excluding shipping. If your cart is below the minimum, the cart will show how much more is needed before checkout.

• Shipping is calculated from the total product weight in your order using weight-based rate bands.
• The applicable rate and your complete order total are shown at checkout before you pay.

See our Shipping & Delivery page for the full rate table and details.

• For the United States, we use FastShip Express All-in (ALL13), with an estimated transit time of 3–5 business days after dispatch.
• For the 20 European destinations currently available, we use FastShip All-in Food (ALL05), with an estimated transit time of 10–14 business days after dispatch.

Order preparation starts the day after you place your order and takes 1–2 calendar days, including Saturdays and Sundays.

• FastShip ALL13 parcel cutoff times are Monday–Friday at 15:30 and Saturday at 15:00, Thailand time (UTC+7). Prepared parcels that miss a cutoff wait for the next available dispatch.
• FastShip ALL05 has a weekly parcel cutoff on Wednesday at 17:00, Thailand time (UTC+7). Prepared parcels that miss this cutoff wait for the following Wednesday.

Preparation time is separate from waiting for the next carrier dispatch and from transit time. These are carrier parcel cutoffs, not online-store order cutoffs; you can place orders at any time.

These are estimates, not guarantees: customs inspections, weather, public holidays, and carrier disruptions can cause delays.

See the shipping and delivery information and your country guide for details.

• No additional payment is collected by Sawasdeal on delivery.
• The shipping amount shown at checkout includes applicable duties and import taxes for both FastShip Express All-in (ALL13) to the United States and FastShip All-in Food (ALL05) to the European destinations currently available.
• Your bank or card provider may separately charge its own currency-conversion or international transaction fee.

After your order is dispatched, tracking information will be sent to the email address used at checkout. Tracking may take a little time to appear in the carrier's system after dispatch.

You may request cancellation through your customer account within 15 minutes after placing the order.

This short pre-dispatch request window does not limit any statutory withdrawal or cancellation rights described in our Refund policy. Please check your items and delivery address carefully before payment.

• Where a statutory right of withdrawal applies, including eligible online purchases by consumers in the EU or the United Kingdom, you may notify us within 14 days after delivery and return eligible goods within 14 days after notifying us. This includes eligible non-food goods; food and consumables are not automatically excluded simply because of their category.
• Exceptions can include goods that deteriorate or expire rapidly and sealed goods unsuitable for return for health or hygiene reasons once unsealed.
• For a change-of-mind return, you pay the direct return postage and packaging costs to Thailand.
• We cover the necessary return costs for damaged, incorrect, or otherwise non-conforming goods.
• Outside statutory withdrawal rights, we do not offer voluntary change-of-mind returns. This does not limit mandatory consumer rights.

Please read our Return and Refund Policy for full details.

• Please contact us as soon as possible and, where reasonably possible, within 3 days of delivery.
• Include your order number and clear photos of the outer parcel, shipping label, all items received, and the affected product.
• Keep the packaging and products until we finish reviewing the case.

Shelf life varies by product.

• We check products before dispatch, and the manufacturer's best-by or expiry date is printed on each package.
• Please inspect the date and packaging when your order arrives and follow the manufacturer's storage instructions.

Ingredients and allergens vary by product and brand.

• Always read the manufacturer's ingredient and allergen information before use or consumption.
• If you have a serious allergy or need clarification, contact us before ordering and we will share the information available to us.
• We cannot guarantee an allergen-free environment.

First check the tracking link for the latest carrier update.

If tracking has not changed for an unusual length of time or the parcel is marked delivered but cannot be found, contact us with your order number so we can investigate with the carrier.

Use our Contact page or email contact@sawasdeal.com.

• We usually reply on the same business day, or by the next business day at the latest (Monday–Friday, Thailand time).
• Messages received on weekends or Thai public holidays will be answered on the next business day.